Refund policy

Returns & exchanges

We want you to love your piece. If it isn't right, here's exactly how it works — no surprises.

You have 30 days. Return or exchange any eligible piece within 30 days of delivery. Pieces must be unused and in original condition, with tags attached and the dust bag and packaging included.

What it costs. For a change of mind, return postage is paid by you — we recommend a tracked service, as we can't be responsible for parcels lost on the way back. If your piece is faulty, the return is completely free — we cover the postage. Original shipping charges are not refundable.

How to return — three steps:

1. Email contact.us@lussofiore.com with your order number and whether you'd like a refund or an exchange.
2. We'll reply within one business day with the return address and simple instructions.
3. Post it back to us, tracked. That's it.

Your refund. Once your piece arrives and we've checked it over, we refund your original payment method — usually within 5 business days. We'll email you when it's done.

Exchanges. Want a different colour or piece? Say so in step 1 and we'll reserve it and arrange the swap.

Made-to-order & personalised pieces. Because many of our bags are crafted to order by the atelier, personalised or custom-made pieces can't be returned for change of mind. This never affects your rights if a piece arrives faulty.

Your consumer rights. All of the above is in addition to the guarantees you're entitled to under the Australian Consumer Law.